How we protect you against fake bookings and abuse
Bitbooking automatically blocks spam, fake bookings and double bookings. See which protection is in place and what you can do if fake bookings bother you.
On this page
A public booking page sometimes attracts unwanted visitors: bots filling in forms, or someone making appointments as a joke. Bitbooking stops most of this automatically, with nothing for you to set up.
What Bitbooking does automatically
| Protection | What it does |
|---|---|
| No double bookings | A time can only be booked once. If two clients pick the same time at once, only the first to confirm gets it. |
| Up to 3 bookings a day | The same email address or phone number can make at most 3 appointments per day at your business. Cancelled ones count too. |
| Limit per connection | Only a limited number of bookings can be made in quick succession from one internet connection. |
| Bot filter | Forms filled in by a computer program, or sent suspiciously fast, are rejected. |
| Personal links | Links to change, cancel or review an appointment are unique per appointment and can't be guessed. |
Bothered by fake bookings?
Step 1: Set the fake appointments to Cancelled in your agenda so the times free up again.
Step 2: Ask for a deposit at booking.
Genuine clients don't mind paying a small amount in advance; fake bookers drop out. See Set up online payments per service.
Step 3: Getting out of hand? Temporarily turn on Pause online booking.
Existing appointments stay and you can still book clients yourself. See Set your booking rules.
Step 4: Let us know via Help & support or info@bitbooking.nl, with a few examples. We'll look into it with you.
Protect your account
- Use a strong password you don't use anywhere else.
- After too many wrong login attempts there's a short wait, so nobody can guess your password.
- Sign out devices you don't trust with Sign out other devices. See Log in, reset or change your password.
- Give your team a staff account instead of your own login.
A regular can't book a fourth appointment on one day.
That's the limit of 3 bookings a day. Book the extra appointment yourself in the dashboard; the limit doesn't apply there.
I received an unfair review.
Only clients with a completed appointment can leave a review. If you still think one is unfair, use Report. See Collect and show reviews.
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