Online payments: how they work and what they cost
Let clients pay a deposit or the full price when they book. The money goes to your own Stripe account; Bitbooking charges €0.49 per payment.
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With online payments, clients pay a deposit or the full price when they book, using iDEAL, card, Apple Pay and more. That means fewer no-shows and no more chasing payments. The money goes straight to your own Stripe account; Bitbooking never holds your money.
What does it cost?
| Who | What |
|---|---|
| Bitbooking | €0.49 per online payment. No percentage and no monthly fee on top of your plan. |
| Stripe | Stripe charges its own fee per payment, depending on how the client pays. Your own Stripe contract decides the exact rates. |
Example: a client pays €50 with iDEAL. Bitbooking charges €0.49 and Stripe's standard Dutch rate is €0.29. You receive €49.22.
| Client pays €50 with | Bitbooking | Stripe (estimate) | You receive |
|---|---|---|---|
| iDEAL | €0.49 | €0.29 | €49.22 |
| Card (EEA) | €0.49 | €1.00 | €48.51 |
| Card (UK) | €0.49 | €1.50 | €48.01 |
Stripe's amounts are estimates based on Stripe's standard Dutch rates (opens in a new tab). The Online payments tab also has a calculator: enter a price and see what you receive per payment method.
How does it work for your client?
- The client picks a service, team member and time as usual.
- At the last step they see how much they need to pay now, or choose between paying now and paying at the salon.
- They pay on Stripe's secure payment page. Their chosen time is held for 30 minutes meanwhile.
- Once paid, the appointment is confirmed and the client gets the confirmation email.
Per service you choose whether online payment is Off, Optional or Required, and whether it's the Full price, a Deposit % or a Fixed deposit. See Set up online payments per service.
Refunds
If a client cancels online within your cancellation rules, or you set a paid appointment to Cancelled, the client automatically gets the full amount back. Bitbooking's €0.49 is returned to you, but Stripe doesn't return its own processing fee on refunds. See Refunds.
How to start
- Make sure you're on Plus or Premium.
- Create a Stripe account, or use your existing one. See Connect Stripe for online payments.
- Choose per service what clients pay online.
- Turn on Accept online payments.
Do I have to use online payments?
No, it's up to you. Without them, clients book as usual and pay at the salon.
What's the smallest amount that can be paid online?
€1. If a service or deposit comes to less, the client pays at the salon.
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