Set your booking rules: cancellation, notice and time slots
Decide until when clients can cancel or move for free, how short notice they can still book online, and how many minutes apart start times are.
On this page
Three settings decide how online booking works for you. They're on the Overview tab of your business, under Online booking. Go to Businesses and click Manage next to your business.
| Setting | What it does | Example |
|---|---|---|
| Free cancellation up to | How many hours before the appointment a client can still cancel or move it online. After that they have to call you. | 24 hours: someone booked for 10:00 tomorrow can cancel online until 10:00 today. |
| Minimum notice for new bookings | How far ahead a client has to book online at least. | 2 hours: at 13:00 the first time a client can choose is 15:00. |
| Time slot interval | How many minutes apart the start times are. Choose 5, 10, 15, 20, 30, 60, 90 or 120 minutes. | 15 minutes: clients see 9:00, 9:15, 9:30 and so on. |
Change the rules
Step 1: Open the Overview tab of your business and go to Online booking.
Step 2: Enter the hours for Free cancellation up to and Minimum notice for new bookings.
Anything from 0 to 720 hours.
Step 3: Choose the Time slot interval.
Step 4: Click Save changes.
Cancelling and online payments
Using online payments? When a client cancels online within your cancellation rules, they automatically get the full amount back. After the window they can no longer cancel online. See Refunds.
Pause online booking
Turn on Pause online booking when you don't want online bookings for a while, for example because you're fully booked. Clients can't book online, but you can still add appointments yourself. Existing appointments stay.
What does a client see if they try to cancel too late?
They see that online cancelling is no longer possible, with a button to call you. You then decide what to do, for example setting the appointment to Cancelled or No-show.
What if I set Free cancellation up to 0?
Then clients can cancel or move their appointment online right up until it starts.
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