Send automatic reminders to prevent no-shows
Let Bitbooking email clients automatically before their appointment, anywhere from 1 to 24 hours ahead, so fewer clients forget.
On this page
Reminders are the easiest way to cut no-shows. Switch them on and every client with a scheduled appointment automatically gets an email at the time you choose. It includes the appointment details and buttons to change or cancel, so a client who can't make it cancels in time and you can fill the slot.
Turn reminders on
Step 1: Go to Businesses, click Manage next to your business and open Emails.
Step 2: Under Appointment reminders, turn on Send reminders.
Step 3: Under When, choose how many hours before the appointment: from 1 to 24 hours.
Step 4: Click Save.
Who gets a reminder?
- Clients with an appointment that is Scheduled.
- Only if the appointment has an email address. If you book someone yourself without an email address, they won't get a reminder.
- Both online bookings and appointments you made yourself in the dashboard.
- Not for appointments booked after the reminder moment. With 24 hours set, someone who books for three hours from now gets no reminder.
What does the reminder look like?
The reminder goes out in your business language. At the moment it's sent in Bitbooking's standard design. You can already create your own design under Reminder in the email designer; it's saved and used as soon as that's possible. See Customise emails to clients.
Do email reminders cost anything?
No, email reminders are free and unlimited on every plan.
Can I send SMS reminders as well?
No. Bitbooking sends reminders by email; we don't offer SMS reminders. Email reminders are free and unlimited.
If I switch reminders on, does a client with an appointment in an hour get one right away?
Reminders go out at the time you chose. If that moment has already passed for an appointment, no reminder is sent for it.
Was this article helpful?