Customise emails to clients with the email designer
Adjust the confirmation and reminder emails with your own text, colours, logo and buttons, using variables such as the client's name and appointment time.
On this page
After booking, your client gets a confirmation email and, if you switch it on, a reminder later. Bitbooking has a clean default design for both. The email designer makes them more personal: your own words, colours, your logo and extra buttons.
Customise an email
Step 1: Go to Businesses, click Manage next to your business and open Emails.
Step 2: Under Email design, choose the email: Confirmation or Reminder.
Step 3: Adjust the Subject.
Step 4: Under Content, click a block to edit it, or add one with Add block.
Choose from Header, Text, Appointment details, Change & cancel buttons, Button, Image, Divider, Space and Footer.
Step 5: Check the Preview to see how it looks.
Step 6: Click Save email.
Use variables
Variables fill in the right details for each client automatically. Open Placeholders below the blocks, click one to copy it and paste it into any text.
| Variable | Becomes for example |
|---|---|
| {{customer_name}} | Emma de Vries |
| {{company_name}} | your business name |
| {{appointment_date}} and {{appointment_time}} | the date and 14:30 |
| {{treatment_name}} | Haircut & blow-dry |
| {{employee_name}} | Sanne |
| {{company_address}}, {{company_phone}}, {{company_email}} | your address, phone number and email address |
Which language?
Emails are sent in your business language, which you choose under Language of customer emails on the Overview tab. The email designer shows that language at the top.
Back to the default
Not happy? Click Restore default. Your design for that email is removed and Bitbooking's default is used again. A customised email shows the Customised label, otherwise Default.
Can I remove the change and cancel buttons?
You can delete the Change & cancel buttons block, but we don't recommend it. Those buttons let clients sort out changes themselves, without calling you.
How many blocks can an email have?
Up to 40. Keep it short: clients usually read it on their phone.
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