Payment labels in your agenda: paid, deposit and refunded
See straight from your agenda which client paid online, paid a deposit or got a refund, and how much is still to be paid at the salon.
On this page
If you use online payments, every appointment with an online payment shows a small label. At the front desk you see right away whether the client has paid and how much is still due.
What do the labels mean?
| Label | Meaning |
|---|---|
| Paid | Paid online in full. Nothing left to pay at the salon. |
| Deposit paid | Deposit paid online, the rest at the salon. The appointment panel shows how much is still due. |
| Awaiting payment | The client is still paying online. The time is held for the client for up to 30 minutes. |
| Refunded | Money returned to the client, for example after a cancellation. |
| Refund failed | The refund didn't go through. Check the Online payments tab of your business. |
No label means the client simply pays at the salon. The appointment panel then says Pay at salon, if online payments are switched on for your business.
How much does the client still owe?
With a deposit, the list view and the appointment panel show the outstanding amount straight away, for example €120.00 to pay at the salon. So you charge exactly the right amount at the desk, without doing sums or checking Stripe. For an appointment with several services, it's the appointment total minus what was paid online.
The key is always at hand
Forgot what a marker means? The agenda's side panel explains each label under Payments.
Where do I see all payments in one place?
On the Online payments tab of your business, under Payments. You can filter by status there too.
An appointment says Awaiting payment, but the client has left.
If the client doesn't finish paying, the payment expires. If payment was required, the appointment isn't booked and the time becomes free again. If it was optional, the appointment stays and the client pays at the salon.
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