Online payments FAQ
Answers to the most common questions about online payments: payment methods, deposits, no-shows, refunds, fees, Stripe and your plan.
On this page
Short answers to the questions we hear most. Just getting started? Read Online payments: how they work and what they cost first.
For your clients
How can clients pay?
With iDEAL, card, Apple Pay and more.
What happens if a client abandons the payment?
If payment was required, the appointment isn't booked and the time becomes free again; the client can book again. If it was optional, the appointment stays and the client pays at the salon.
How long is the time held while the client pays?
30 minutes, so nobody else can book that time meanwhile.
Cancellations, no-shows and refunds
Does a client who cancels always get their money back?
A client who cancels online within your cancellation window automatically gets the full amount back. After that window they can no longer cancel online.
What happens to the money if a client doesn't show up?
Nothing. If you set the appointment to No-show, the payment stays. Only Cancelled triggers an automatic refund.
What does a refund cost me?
Stripe's processing fee, which Stripe doesn't return. Bitbooking's €0.49 is returned to you. See Refunds.
Fees and money
What do online payments cost?
€0.49 per payment for Bitbooking, plus Stripe's fee. For €50 paid with iDEAL you receive €49.22.
When does the money reach my account?
Stripe pays out on the payout schedule in your Stripe account. See Payouts and Stripe fees.
Does Bitbooking sit between me and my money?
No. Payments go straight to your own Stripe account, and Bitbooking can't move your money.
Stripe and your plan
Do I need a Stripe account already?
No, you can create one while connecting. It's free and takes about 10 minutes.
Can I use one Stripe account for several businesses?
Yes. When connecting, choose Use the same Stripe account as ….
What happens if I go back to Free?
Online payments aren't part of Free. Your Stripe account stays connected, but online payments are paused until you upgrade again. Clients then pay at the salon.
Are online payments safe?
Yes. Clients pay on Stripe's secure page. Bitbooking never sees or stores card or bank details.
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